Bajaj Finance Limited, a subsidiary of Bajaj Finserv, is one of India’s leading financial services companies. It offers a wide range of financial products and services including personal loans, home loans, business loans, and various investment options. For any issues, inquiries, or assistance, Bajaj Finance has a robust customer care system.
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Bajaj Finance Customer Care Number
The primary customer care number for Bajaj Finance is 086980 10101. This number is available for any queries related to Bajaj Finance products and services. Customers can call this number to get assistance on loan applications, EMI payments, account statements, and other related services.
Detailed Explanation and FAQ
1. How to Reach Bajaj Finance Customer Care?
You can reach Bajaj Finance customer care through multiple channels:
- Phone: Call the customer care number 086980 10101.
- Email: Send your queries to wecare@bajajfinserv.in.
- Website: Visit the official Bajaj Finserv website and use the chat feature or fill out the contact form.
- Branch Visit: Visit the nearest Bajaj Finance branch for direct assistance.
2. What Services are Offered by Bajaj Finance Customer Care?
Bajaj Finance customer care offers a wide range of services including:
- Loan Enquiries: Information about various loans such as personal loans, home loans, business loans, etc.
- Application Status: Check the status of your loan or credit card application.
- Account Information: Get details about your loan account, outstanding balance, payment history, etc.
- EMI Payments: Assistance with EMI payments, including due dates and payment methods.
- Product Information: Detailed information about Bajaj Finance products and services.
- Complaints and Grievances: Register complaints and grievances for any service-related issues.
3. Frequently Asked Questions (FAQs)
Q: How can I check my loan account statement?
A: You can check your loan account statement through the Bajaj Finserv customer portal or by calling the customer care number. You can also request an account statement via email.
Q: What are the modes of payment for EMI?
A: Bajaj Finance offers multiple modes of payment for EMI, including online payments through the Bajaj Finserv app, net banking, auto-debit from your bank account, and payment at branches.
Q: How can I update my contact information?
A: You can update your contact information by logging into the customer portal on the Bajaj Finserv website or app. Alternatively, you can call customer care for assistance.
Q: What should I do if I miss an EMI payment?
A: If you miss an EMI payment, you should immediately contact Bajaj Finance customer care to inform them and seek guidance on the next steps. They may provide options for repayment or restructuring the EMI plan.
Q: Can I change my EMI due date?
A: Yes, you can request a change in your EMI due date by contacting Bajaj Finance customer care. The approval of such a request is subject to the company’s terms and conditions.
Q: How do I raise a complaint or grievance?
A: You can raise a complaint or grievance by calling the customer care number, sending an email to wecare@bajajfinserv.in, or visiting the nearest Bajaj Finance branch. There is also an option to fill out a complaint form on the Bajaj Finserv website.
Q: Is there a mobile app for Bajaj Finance services?
A: Yes, Bajaj Finserv has a mobile app that allows customers to manage their accounts, make payments, apply for new products, and access other services.
Q: What are the working hours for Bajaj Finance customer care?
A: Bajaj Finance customer care is typically available from 9 AM to 8 PM on all days except public holidays.
Q: Can I apply for a loan online?
A: Yes, you can apply for a loan online through the Bajaj Finserv website or mobile app. The online application process is simple and quick, and you can get instant approval for eligible products.
Tips for Contacting Customer Care
- Keep Your Details Handy: Before calling customer care, ensure you have your loan account number, registered mobile number, and any other relevant details ready.
- Be Clear and Concise: Clearly explain your issue or query to the customer care executive to get prompt assistance.
- Follow Up: If your issue is not resolved immediately, note down the complaint reference number and follow up regularly until it is resolved.
Conclusion
Bajaj Finance customer care provides comprehensive support for all its financial products and services. By utilizing the various contact methods and understanding the services offered, customers can efficiently manage their accounts and resolve any issues they may encounter. Whether it’s a query about a new loan application, an EMI payment issue, or updating personal details, Bajaj Finance customer care is equipped to assist you effectively.